1. Introduction

Welcome to Sydney Tile & Stone (“we”, “our”, “us”). By accessing or purchasing from our website or showroom, you agree to these Terms & Conditions.

2. Orders & Payments

• All orders are subject to availability and confirmation.
• Prices are in Australian dollars and may change without notice.
• Full payment (or deposit, if applicable) is required before goods are released.

3. Delivery & Collection

• Delivery times are estimates only and may vary.
• We are not responsible for delays caused by third-party couriers or circumstances beyond our control.
• Risk passes to you upon delivery or collection.

4. Returns & Refunds

• Returns are only accepted in line with Australian Consumer Law.
• Custom or special-order items cannot be returned unless faulty.
• Returned goods must be in original condition and packaging.

5. The Sydney Tile & Stone Guarantee

We may provide a workmanship or product guarantee where explicitly stated. To protect both parties:

• The guarantee applies only to work carried out by us, not third parties.
• The guarantee does not cover misuse, improper installation, or natural variations in stone.
• If a defect arises, you must notify us in writing within the guarantee period.
• Our liability is limited to repair, replacement, or refund at our discretion.
• This guarantee is in addition to rights under Australian Consumer Law.

6. Product Variations

• Natural stone products will vary in colour, texture, and pattern. These variations are not considered faults.
• Product images are for illustrative purposes and may not exactly match delivered goods.

7. Limitation of Liability

• We are not liable for any indirect, incidental, or consequential losses.
• Our total liability is capped at the amount paid for the product or service.

8. Intellectual Property

All website content, images, and designs remain our intellectual property. They must not be copied, reproduced, or distributed without written consent.

9. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia. Disputes will be handled in NSW courts.

10. Contact Us

For any questions, please contact: Email: info@sydneytileandstone.com.au